FAQs

Got a question? Find answers on our FAQ’s page.

FAQs

GENERAL QUESTIONS

What is Taste of Paris?
Taste of Paris combines all the best ingredients that make a superb visitor experience – a stellar line up of Paris’s latest, greatest and most exciting restaurants, world-class chefs, an exceptional range of interactive and participatory experiences, and gourmet food and artisan producer markets.
Taste of Paris attracted around 30,000 visitors to the Grand Palais last May.
Produced by Taste Festivals, Taste of Paris is part of a worldwide network of more than 20 events hosted in cities from London to Toronto, Sydney to Amsterdam, Dubai to Hong Kong.

Where is Taste of Paris held?
The Festival will be held at the Grand Palais. The prestige and beauty of the place, combined with its central location make it an ideal setting for Taste of Paris.

How do I get there?
The Grand Palais is accessible through the subway (lines 1, 9 and 13 – Stations Franklin D. Roosevelt or Champs Elysées Clémenceau), by RER (line C – Station Invalides), by bus (lines 28, 42, 52, 72, 73, 80, 83 et 93), or even with a vélib (stations n°8029 et 8001).
If you would like to drive to Taste of Paris there are two underground carparks available close to the Grand Palais :

  • Parking Indigo Rond-Point des Champs Elysées (entrance 5 avenue Matignon)
  • Parking Indigo Place de la Concorde (entrance at the corner of Rue Royale and Place de la Concorde)

What are the event opening times?
Taste of Paris is divided into 7 sessions over 4 days (3 “day” sessions and 4 “evening” sessions), 18th to 21st May.

  • Thursday 18th May : from 7PM to midnight
  • Friday 19th May : from 11AM to 4PM, and from 7PM to midnight
  • Saturday 20th May : from 11AM to 4PM, and from 7PM to midnight
  • Sunday 21st May : from 11AM to 4PM, and from 7PM to midnight

How do I sign up to the newsletter?
You can sign up to the newsletter on the home page, just by entering your email address in the space provided.
Additionally, for all the lastest information about Taste, feel free to follow us on social medias.

TICKETING & RATES

How do I buy tickets?
Tickets are available on this very site, following this link.

How much do dishes cost from the restaurants ?
Most dishes at Taste of Paris are priced between €10 and €14.

CASHLESS SYSTEM

What is Cashless?
It is a dematerialized payment solution, a card that can only be used at Taste of Paris, it will be the only way to eat and drink in the bars and restaurants. Some exhibitors may also accept it.

How do I collect this card?
If you have previously credited your Cashless account, it will be given to you at the time of access control at the Grand Palais entrance. If not, you will have to go to the banks or street vendors to buy credits and receive a card.

How do I credit my Cashless account?
You can do this when you buy your ticket on our website. In the process, you will be offered to buy credit.
If you purchased your ticket on another site or in a shop, you will need to create a Cashless account.

Why create a Cashless Account?
It allows you to:

  • Preload your card before the event via our website
  • view your card balance and transaction history
  • save your Credit Card for faster reloading
  • block your card and obtain a new one in the event of loss or theft
  • obtain a refund of your balance at the end of the event

How do I create my Cashless account?
Go to this section
If you already purchased your ticket on our website with credit, the account creation is automatic and you will be able to connect with your email address.
If you purchased your ticket from another website or shop, you will need to create your account and then enter your ticket number to link to your account.
If you choose to wait to be on site to withdraw your card and credit it, you will be able to create your account from the card code.

Is the creation of an account mandatory?
No, it’s optional. You can collect your card and credit it directly to the banks. Your card remains totally anonymous. However, in this case, your card can not be blocked in the event of loss or theft.

How do I reload my Cashless account during the event?
You have two possibilities to recharge your card during the event :

  • with your smartphone by logging into your Cashless account
  • by visiting the banks on the site

You can reload your account as many times as you like before and during the event.

What is the automatic reload option?
By creating your Cashless account associated with your card, you will be able to select an option allowing you to automatically recredit your card when its balance on site will be less than 5 €.
Validation of this option will also automate the request for reimbursement and you will not need to return to the platform to request a refund of your remaining credits, they will be transferred directly to your bank account during the week of June 19th. Attention, it may take a few days before the transaction appears on your account.

How do I get the repayment of the unused credits remaining on my card?
By reconnecting to your Cashless account, you may claim a refund of unused credits on your card until June 6, 2017 at midnight. The transfers will be made during the week of June 12th. Attention, it may take a few days before the transaction appears on your account.

What happens if my card is stolen or lost?
If you have created a Cashless account, you can ask to block your card by going to the banks.

Is it possible to use the card of another event?
No, it is not possible to use a card from other than the one provided during the event.

Do I have to pay for the card?
No.

How do I know my card balance?
If you have created an account, you can view your balance on your Cashless account. You can also ask for your balance at a bank.

Do I have access to a summary of my transactions?
Yes, you can access the summary of your transactions via your Cashless account.

How do I take care of my card?
Your card is equipped with an electronic chip on which your money is stored. Take care of it to avoid you any inconvenience! Keep it away from heat and flames and do not attempt to pierce it as this will render it useless.