GENERAL QUESTIONS

The dates of Taste of Paris?
From Thursday 17th May to Sunday 20th May 2018.

What is Taste of Paris?
Taste of Paris combines all the best ingredients that make a superb visitor experience – a stellar line up of Paris’s latest, greatest and most exciting restaurants, world-class chefs, an exceptional range of interactive and participatory experiences, and gourmet food and artisan producer markets.
Taste of Paris attracted over 28,,000 visitors to the Grand Palais last May.
Produced by Taste Festivals, Taste of Paris is part of a worldwide network of more than 20 events hosted in cities from London to Toronto, Sydney to Amsterdam, Dubai to Hong Kong.

Where is Taste of Paris held?
The Festival will be held at the Grand Palais; 8 avenue Winston Churchill (75008 Paris).

How do I get there?

  • Subway : lines 1, 9 and 13 – Stations Franklin D. Roosevelt or Champs Elysées Clémenceau
  • RER : line C – Station Invalides
  • Bus : lines 28, 42, 52, 72, 73, 80, 83 et 93
  • Vélib : stations n°8029 1, avenue Franklin-D.-Roosevelt and 8001, avenue Dutuit

What are the event opening times?
Taste of Paris is split into 7 sessions over 4 days.

  • Thursday 17th May : 7:00PM to 11:30PM
  • Friday 18th May : 11:30AM to 4PM, and 7PM to 11:30PM
  • Saturday 19th May : 11:30AM to 4PM, and 7PM to 11:30PM
  • Sunday 20th May : 11:30AM to 4PM, and 7PM to 11:30PM

You can come whenever you want within your specific session, but please keep in mind that the restaurants will stop serving food 30 minutes before the end of the session. In between sessions, the festival will be closed to the public.

TICKETING AND RATES

How do I buy tickets?
Tickets are available on this website, following this link.

Am I supposed to print my tickets?
It is the quickest and most reliable way to get in, but tickets can also be scanned directly on your phone.

How much is the entrance to the Festival ?
Two types of tickets are available :

  • “Découverte” ticket : simple access to the festival – 20€ presale / 25€ at the door
  • “Premier” ticket : VIP access to the festival, premium pass to the Premium Lounge (Champagne bar, beer and soft open bar) – 70€ presale, 80€ at the door. No fast track to the restaurants.

Entrance is free for children under 10 years old, and young visitors from 10 to 18 years old are entitled to a special rate (15€).
None of the above tickets include any credits to spend on the restaurants.

Is the entrance free for children ?
Entrance is free for children under 10 years old. Visitors from 10 to 18 years old can benefit from a preferential rate. Strollers are allowed on site.

Can I purchase my tickets on site or only on the website ?
You can purchase your ticket at the door but they are more expensive and we cannot guarantee access if we are sold out. On site as long as there are some available !

What animations / activities does my entrance ticket give me access to?
Many activities on the Festival are open to the public, such as the Maison Laurent-Perrier chefs Masterclass Theater and the Electrolux Chef Secrets cooking workshops (on-site registration).

How much do dishes cost from the restaurants?
Most dishes at Taste of Paris are priced between 6€ and 8€ incl tax, and the signatures dishes are priced between 10€ and 12€. Each dish is a taster size portion.

I can’t come to the festival. Can I give my tickets to someone else?
If you can’t make it, you may give your tickets to someone else. The tickets are not nominative. The session (date/schedule) and the QR code on your ticket will validate your entry.

Does the premium pass gives you a fast-pass to the restaurants?
The Premium ticket gives you a fast-pass to enter the festival however there is no distinction between the different types of tickets at each of the restaurants.

CASHLESS SYSTEM

Is the cashless card mandatory?
It is not required to access the festival, however it is the only payment method accepted by restaurants, bars and some exhibitors. Most exhibitors also accept cash and credit card payments.

How do I collect this card?
If you have previously credited your Cashless account, it will be handed to you at the time of access control at the Grand Palais entrance. Otherwise, you will have to go to the banks or mobile vendors to obtain a card and add the necessary credits.

How do I credit my Cashless account?
You can do this when you buy your ticket on our website. In the process, you will have the opportunity to buy credit. If you purchase your ticket on another site or in another outlet, you will need to create a Cashless account. There will also be banks on site where you will be able to credit or top up your card if necessary.

Why create a Cashless Account?
It allows you to:

  • Preload your card before the event via our website
  • View your card balance and transaction history
  • Save your Credit Card for faster reloading
  • Block your card and obtain a new one in the event of loss or theft
  • Obtain a refund of your balance at the end of the event. Via a specific request and within a certain period (see details below).

How do I create my Cashless account?
Go to this section
If you have already purchased your ticket on our website with credit, the account creation is automatic and you will be able to connect with your email address.
If you have purchased your ticket from another website or shop, you will need to create your account and then enter your ticket number to link to your account.
If you choose to wait to be on site to withdraw your card and credit it, you will be able to create your account from the card code.

Is the creation of an account mandatory?
No, it’s optional. You can collect your card and credit it directly at the banks. Your card remains anonymous. However, in this case, your card cannot be blocked in the event of loss or theft and you will not be able to request a refund of any credits remaining at the end of the session.

How do I reload my Cashless account during the event?
You have two possibilities to recharge your card during the event :

  • Via your smartphone by logging into your Cashless account
  • By visiting the banks on the site

You can reload your account as many times as you like before and during the event.

How do I obtain a refund of the unused credits remaining on my card?
By reconnecting to your Cashless account, you may claim a refund of unused credits on your card between 21st May and 11th June 2018 at midnight. It might take several days before the transaction appears on your account.

What happens if my card is stolen or lost?
If you have created a Cashless account, you can ask to block your card by going to the banks.

Is it possible to use the card of another event?
No, it is not possible to use a card from another event other than the one provided during the event.

Do I have to pay for the card?
No.

How do I know my card balance?
If you have created an account, you can view your balance on your Cashless account. You can also arequest for your balance at any of the banks on site.

How much should I credit my cashless card?
It all depends on how many dishes you would like to taste. On average you should count about 40 € per person.

Do I have access to a summary of my transactions?
Yes, you can access to the summary of your transactions via your Cashless account.

I plan to participate in several sessions and bought my tickets. How do I charge credits for different sessions?
Unlike the entrance tickets, valid for one session, your cashless card is valid throughout the festival. Thus, it is not necessary to create a second account. The easiest way is to create an account by using the number of your first ticket, and to credit your account accordingly. You can always top up along the way at the banks or via the website.

How can I offer a credit card?
The easiest way is to buy a ticket for the person and to link a cashless card credited with the desired amount. In this case, it will be necessary to send the entrance ticket to the beneficiary, who will receive his card directly at the entrance to the festival when validating his entry.

GENERAL ENQUIRIES

How can I find out about the menus before the event?
They will be announced on the restaurant page on the website, and will be detailed in the the visitor’s guide available on site.

Will the chefs be present throughout the duration of the Festival?
Chefs are requested to be present but we cannot predict the uncertainties of their respective schedules.

Is there an offer of gluten-free dishes?
These are highlighted on the menus, but we cannot assure the non-cross contaminations.

Is it possible to reserve places to participate in cooking classes?
Reservations are made directly on site, respecting the principle of first come, first served. We advise you to arrive early to have a chance to participate.

Is there a cloakroom? Are suitcases accepted?
A cloakroom is available. Small bags are accepted but suitcases and large bags are strictly forbidden.

Are animals accepted?
No.

Is the festival open to smokers?
There is a no smoking policy in the Grand Palais but visitors are allowed onto the forecourt to smoke.


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